The workmanship of your canvas is guaranteed for 365 days from the date of shipment. If you receive a damaged or defective product, please let us know and we’ll fix the problem as quickly as possible.
If your order arrived damaged or defective, please follow the instructions below and one of our representatives will quickly ship out a replacement.
1. Take a digital photo of the damaged item; include a photo of the box if it was also damaged.
2. Attach your digital photos to an email and send them to: firstname.lastname@example.org. Be sure to include the full name on the order, order number, item name, and a brief description of the damage.
3. You will receive an email within 1-2 business days to let you know that your return is being processed.
If the damage or quality issue is not apparent in the photo, we may request that you provide additional information or return the item by mail before the return can be processed.