If you aren’t satisfied with your custom artwork, we are more than happy to work with you to make your order perfect!
Please contact us within 14 days of receiving your order and we would be happy to exchange your item(s) of equal value for only the cost of shipping for your new item(s). After 14 days, you will be charged a 20% processing fee plus the new shipping charges for your exchange. Scroll down for more information on how to start the return process!
Due to the custom nature of our products, all requests for refunds will be processed minus a 20% processing fee. Shipping is non-refundable. Each piece is custom printed as soon as your order is placed and we cannot re-sell or re-stock any items that are returned. Scroll down for more information on how to obtain a refund.
No exchanges or refunds will be accepted after 365 days from the ship date.
Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive. We print colors true to the artist’s specifications and cannot alter the original artwork.
How do I start the return or exchange process
We offer a unique return process to make it quick and easy to exchange or refund your order. Do not discard or mail back your item until you receive further instructions.
Please complete the process below and one of our returns specialists will contact you within 1-2 business days.
1. Email us at firstname.lastname@example.org. Be sure to include the following:
a) full name on the order
b) order number
c) item name
d) reason for return
e) return or exchange preferred (if exchange what item # and size)
f) please attach a photo of any damage or defect to the item if applicable
2. You will receive an email within 1-2 business days with further instructions to complete the return process.