We are happy to help resolve any issues that may have happened during shipping. If you have any questions with a shipping issue we'll be happy to help, please feel free to contact us.
Lost Packages
A package is considered lost if:
- It has not been delivered 24 hours after the expected delivery date and time.
- The tracking status has not been updated in more than 3 business days.
- The carrier has marked the status as lost.
Click here to contact us regarding a lost shipment
Damaged Item
- If your artwork doesn't arrive in perfect condition, just let us know and we will print a new custom piece for you.
Click here to contact us regarding a damaged shipment
Wrong item
- If you received the wrong item, please let us know so we can quickly print and ship out the correct artwork.
Click here to contact us regarding receiving an incorrect item
Freight shipments
If you ordered a print that is oversized, it may be delivered by a freight carrier. You will receive a detailed email with instructions on the delivery process. Click here for more information about freight!